GoodWalk Collars & Leashes are made with authentic BioThane® and all our products are designed and built with durability in mind.
In rare cases, hardware may need to be replaced or repaired. We are happy to offer a 1-year warranty that covers any issues with hardware.
Here is what would be covered:
-snaps stop working or breaks
-d-rings, o-rings or rivets break
-stitching that loosens or breaks
Our warranty does not cover any damage caused by everyday wear or misuse.
What is NOT covered includes:
-damaged caused by improper use of collars, leashes and other accessories
-damaged caused by chewing, biting, scratching, pulling etc.
-damage cause by disassembling, cutting or adjusting the product
-normal wear and tear including chipping or scratching of hardware and staining
-finishes on metal wearing-off. Hardware that is black, nickel-plated or rose gold is powder coated, so it is perfectly normal for it to scratch over time. This is completely normal and will not be covered under warranty
-oxidization and tarnish markings
-color changes due to aging, sun, water, cleaning chemicals or other elements
Please CONTACT US with any issues and concerns. We are more than happy to help. Good quality, clear photos are required of the product in question.
Broken hardware will be replaced free of charge. All required shipping for products to be repaired is at the buyer's expense.
