Terms of service

Sure! Here’s a professionally worded Terms of Service for a Canadian Biothane dog gear business, modeled on the structure and tone of leading Canadian brands in this space. You can adjust details like your company name, contact email, or specific policies.

Terms of Service

Effective Date: June 14, 2025
Last Updated: June 14, 2025

Welcome to GoodWalk Collars & Leashes (“we,” “us,” “our”). By purchasing from our store, browsing our website, or using our services, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. Product Use

Our products are intended for use with pets only. By purchasing our products, you agree to use them responsibly and in accordance with your local laws and regulations. We are not liable for any misuse or damage caused by improper use of our products.

2. Orders & Payment

All prices are listed in Canadian dollars (CAD). We accept major credit cards and other payment methods as indicated at checkout. Orders are confirmed via email once payment has been successfully processed.

We reserve the right to cancel or refuse any order for any reason, including suspicion of fraud or incorrect pricing.

3. Shipping

We ship across Canada and internationally where permitted. Processing times are typically 10-14 days, but this may vary during busy periods. Once shipped, you will receive a tracking number.

We are not responsible for delays caused by the carrier, customs, or weather events.

4. Returns & Exchanges

We want you to love your gear. If you are not satisfied, please contact us within 7 days of delivery.

Returns must be:

  • Pre-approved by us via email

  • In new, unused condition

  • Sent back within 7 days of return approval

A 20% restocking fee applies to all approved returns. Shipping costs are non-refundable. Custom or personalized items are final sale and cannot be returned or exchanged.

If you receive a defective or incorrect item, contact us immediately and we will make it right.

5. Custom Orders

Custom orders (including color, sizing, and hardware selection) are made to order and are non-refundable unless there is a mistake on our part.

Please double-check your selections before completing your purchase.

6. Product Care

While Biothane is waterproof and easy to clean, regular maintenance is recommended. Avoid prolonged exposure to extreme heat, sharp objects, or chemical cleaners.

Damage due to normal wear and tear, chewing, or misuse is not covered under warranty.

7. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website.

You agree to use all products at your own risk and acknowledge that pet behavior can be unpredictable.

8. Intellectual Property

All content on our website — including photos, product designs, logos, and text — is the intellectual property of GoodWalk Collars & Leashes and may not be used or reproduced without written permission.

9. Privacy Policy

We respect your privacy and handle your information in accordance with our Privacy Policy. Your data is never sold, and is used only to fulfill your orders and improve our service.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with a new effective date. Continued use of our website or products after changes implies acceptance.

11. Contact Us

Questions about these Terms? Please contact us at:
📧 hello@goodwalkcollars.ca
📍 Leduc, AB